THEMA:

Hi,

a really interesting discussion. At my airfield and also neighbour airfields there are a lot of Dc/Ds-16 users. Last weekend I asked them what they are thinking. Answer 100% " for what, do not need such a feature".

Look in other forums where for example Graupner users forgott there passwords or users bought via ebay a TX and then could not use it , because of "looked password". In other forums users then must send their TX to factory.. waiting 2-3 weeks to get them back.

We will discuss this at Jeti meeting, but I am sure this is not at the top of the "to do list" ......

Security -phrase via Jeti... mmhhh : who will pay this work ? Time is money, for each factory !

I think Jeti should spend the time in more important thinks (midclass radio etc.)-

This is only my personal opinion


regards

PW

Hi Edgar,

what I want to say:

10 modellers and 20 different opinions ....

Customer care ? I think Jeti already has this feature


Regards

PW

Hallo Emax,

When you buy a Dc-16 you are automatically registrated by Jeti!!!
If you call your Distributor Company Hepf or Hacker and ask any question, they know your name, your adress , your telephone number and
the Serial number of the DC-16!!! I call to Company Hepf and Mr.Hofmaier said i see your telephone number on my telephone System and I
know all your personal data, also the Serial number of your Dc-16.

With greets

Harald

Dear emax,

as I understood you, correct me if I'm wrong, you don't only want to prohibt a stranger from changing your model configuration, you want to prevent somebody from stealing your RC because it's password locked.

My last posting shows some efficient solutions, no need to have an extra department to handle such concepts. See the analogy to forum-registrations and 'send new password' functionality.

What I wanted to say is that (in my opinion) you have two different options:

1. Create a simple process with limited effort for users and the manufacturer, which will prohibit somebody from changing your model configuration in the field, but will not be very "secure" regarding you goal to prevent stealing by a password locked RC (password reset can be done by the user without interacting with Jeti/dealer)

2. A process to prevent stealing, which is as secure as possible. Even if you find a secure way to reset the password (in case of whatever happened), without sending the RC to Jeti, it should only be possible to perform it by involving Jeti. It may not be complex for the user, but at least Jeti will have a lot of effort (see below).

In my opinion there is no smart process in between. Jeti will have the effort to manage the process, handle user request (standard, exceptional), maintain user data for ownership proof, ... whatever is need to provide this "service".

As stated in the last sentences of my first post, I understand the need to have a simple password to prevent somebody from changing your configuration in the field. But: I didn't say that because it hasn't happened to me, it could never happen to others. Instead I proposed to have exactly this simple user password which can be reset by everybody = then Jeti isn't involved in those cases, they don't have any daily effort, they just have to implement a simple password set / change/ reset routine. In some parts you are reading a little bit what you want to read / putting words in my mouth I didn't say...

Personally I wouldn't like to see Jeti spending a lot of effort in implementing/running a totally secure process, for preventing a situation which probably may happen to a very small amount of users. I don't have figures about how many percent of the RCs get stolen, but from -my fealing- it isn't much.

I agree that with the -100 I was overreacting a little bit. Requests like theese push some of my alarm buttons, covering a situation which might affect 0,x to x% of the users, but compared to other features spending a lot of effort for it. Another example, who will pay the Jeti people checking/changing every ownership proof when RCs are being replaced because of defects, or people selling their equipment, or whatever ocures during daily life (just a few thoughts)? And by the way, I want to see you not being able to fly (only for a few days), because e.g. you forgot your password and the Jeti database isn't up to date, so you're not able to reset your password (worst case, Murphy's law). Probably I can hear you hundreds of km away

So, like PW said, ask 10 people and you will get 15 different opinions, this one (simple approach) is mine. If you're attending the forum meeting, perhaps we (if i can make it) can continue this discussion together with a beer

Sascha

edit: typo

So you're the perfect guy for implementing the technical solution, while I'm the perfect guy to create, run and optimize support processes (also in the IT business...).

Of course it's not our decission to rule over the resources Jeti should/should not invest. But when I see a requirement like yours, and I have doubts about the effort which is needed to fulfill the desired requirement compared to the use, or I'm just having a different opnion, I will argue about this whenever I want.

As said in the early beginning: even a simple halfway secure password process will never prevent somebody from stealing a/your RC if he wants to. It's ok for me if you believe in this, I don't...

Sascha

Let's see what Jeti will do in the end

I think most of the stolen stuff on RC-Events is not stolen bei rc related people. They open cars or take stuff with them, that looks expensive. They won't know, that there is a passwordprotected.

Can't you still reset the permanent memory by just freezing it?